About SMA Egypt
Since 1989 we have been a trusted partner in logistics journey for the largest companies and factories in various industries. Because of our constant presence in the market and the relationships we have built during this long period with customers, agents and partners, we have extensive knowledge and experience that facilitates import and export operations. We offer more than a service, but a journey that begins with advice on international and local laws and regulations, extends to document management and procedures with comprehensive risk analysis and innovative solutions, making us reliable advisors in this field.
Our history since 1989 reflects our commitment to excellence and efficiency. Our company provides integrated logistics services including container transportation locally and internationally, sea and air freight service for goods, and customs clearance for incoming and outgoing goods. We also enable exporting factories to obtain export incentives, provide import and export service for goods to others, and contribute to business development through the provision of consulting and training.
“Our customer satisfaction is our goal” is our company motto that reflects our key drive in performing our services, providing services at an exceptional level that exceeds customer expectations. We are here to be the burden-bearing partner and place the customer’s peace of mind at our highest priority during the logistics journey. Our trained and specialized team is a key element in delivering our services with the highest quality standards, and we always strive to provide a unique logistics experience. We understand our customers’ burdens and strive to facilitate procedures and alleviate the pressures of logistics operations. We always aim to make our service experience convenient and accessible to our customers, we are here to be part of their business success in the global market.
“Our customer satisfaction is our goal”
Our Value
- Confidentiality of information and data: We guarantee absolute confidentiality of the technical and commercial information we deal with.
- Compliance with laws and regulations: We are committed to providing services that are fully compatible with domestic and international laws and regulations.
- Dedication and Customization : We offer completely customized services to uniquely meet each customer's needs, while providing continuous support.
- Transparency and credibility : We operate with the principle of transparency in costs, procedures, and commitments to ensure the trust of our customers.
- respond and communicate: We interact with our customers continuously to avoid mistakes and provide effective customer service.
- Customer Satisfaction : We aim to maximize the satisfaction of our customers through our services.
Our Vision
Our vision is to be leaders in global logistics, committed to quality and outstanding customer service. We aim to use the latest technologies and develop a leading center that achieves sustainability and addresses the challenges of global trade, contributing to supporting economic growth and comprehensive prosperity for society.
Our Mission
We provide integrated logistics services to factories, aiming to enable them to obtain export incentives and facilitate import and export of goods. We contribute to business development by providing specialized consulting and integrated training programs, with a constant focus on compliance with laws and regulations. We always strive to ensure the comfort and satisfaction of our customers by providing distinctive services that contribute to enhancing the effectiveness of their business towards expansion and prosperity.
our philosophy
Based on our strong belief that customer satisfaction comes first. We earnestly strive to exceed our customers' expectations by providing integrated logistics services and innovative solutions tailored to their needs. Our philosophy is based on transparency, integrity, and reliability, and we consider these values to be the basis of our approach. We attach the utmost importance to building long-term partnerships based on trust and mutual respect. Continuous development and adaptation to market challenges drive our commitment to excellence to promote growth for our customers, employees and stakeholders.
